Lisbon Boat Speedboat O Thor

“Inexistente, pois tive que ir dormir para outro lado devido à falta de condições”

The location was convenient, close to everything, but the boat was filthy—at 2 am we found roaches on the pillow! The place was unhygienic, the toilet was unusable, and we didn’t stay there at all; at 2 am when we saw the roaches we left to find another hotel that cost €150 a night because we needed somewhere to sleep. We asked for a refund, but they tried to spin the situation to their advantage and didn’t take responsibility. It was cheap, but the lack of basic hygiene and guest care was unacceptable—just terrible.

Martins·1か月前

There was no water, the fridge had rotten items, and the bedding looked like it had been used before.

Alda·1か月前

“A pior dormida de Lisboa”

Nothing could be liked. The place was deplorable: a ripped sofa, a rusted microwave, a drawer with three rusty forks, a stinky, dirty boat bathroom that needed many repairs, and a bed that looked like someone had slept on it and the sheets were pulled up. The advertised TV, coffee machine, and parking (10 €) were missing. The cherry on top was when I called manager Mrs Sara to complain, she was shocked, claimed the boat was spotless, and hung up on me. I paid and had to find another hotel to sleep in. It’s sad that such people still operate in hospitality without any oversight.

Luis·1か月前

“Horrível, péssimo, sujo, nada profissionais. NOJENTO”

Nothing good – horrible. The mattress had fleas, we paid for parking and didn’t get it, calls weren’t answered, we waited two hours in the car for a call that never came, and the refund for parking took five hours. Everything was dirty, there was no paper. Terrible service, terrible hygiene, terrible professionalism. I wouldn’t recommend it even to my worst enemy. The 2 a.m. visit was because the mattress was full of bugs and fleas.

Jessica·1か月前

“Good and not so good…”

Boat was amazing. Super-clean and affordable. A stay on such a boat is never what I’d thought likely. Ok, im a bit sad to write this but there were quite a few small things that needed attention, which amounted to overall not such a good experience. Communication wasn't so good, in view of some things that happened. I had the impression that those looking after the booking weren't really aware of some important things to know - during the evening the onboard water supply stopped. We used our own water for the kettle, which then tripped the fuses. No toilet paper or kitchen towel, so couldnt wipe our hands. I comprehend the message not to use the onboard toilet for anything but a pee, but some of us still use tissues to clean ourselves? More than half the lights didn't work. Cleaning materials were highly visible on deck and used an entire couch space. When i finally received a response about the situation in the morning I was informed someone would come and look after 12.30, which was no use to us as we were checking out at 12. I spent 45 minutes trying to track the fuses and water supply and eventually a passerby helped us to reset it and the water tap. I would have appreciated the host call me in person, not via text. I do feel like asking for a partial refund, simply because there seemed little willingness/availability/service to sort out the problems while we were still there

Rob·1か月前