“Overall, this is definitely not a five-star experience.”
The hotel sits conveniently for an overnight stay or transit through Istanbul Sabiha Gökçen Airport; a taxi ride takes only about six minutes. The rooms are spacious, well equipped, and pleasantly decorated, and the lobby and spa area look beautiful. Unfortunately, the level of service does not match the hotel’s five‑star rating. Apart from the reception staff, very few employees speak or understand English. Communication was especially difficult in the restaurant and spa. In the restaurant, staff sometimes had to ask one another to help translate. Restaurant service was practically non‑existent. The waiters were rarely present in the dining area and usually stayed near the bar in the lobby, so we had to go and find them every time we needed anything. This is supposed to be a full‑service restaurant, not a self‑service one. The prices are also relatively high: around €10 for a glass of wine and €45 for lamb chops. The food itself was average, and neither its quality nor the service justified these prices. There is practically nothing around the hotel, and the surrounding area is still under construction. This makes the quality of the hotel’s own restaurant and its service especially important. Breakfast offered a large selection, but unfortunately very little of it tasted good. There were no omelettes or proper egg dishes, and the coffee was terrible. Service in the spa was equally disappointing. We had to ask repeatedly for towels, and nobody explained where anything was – we had to find out everything ourselves. The hammam was barely warm, only the sauna was properly heated, and both swimming pools were out of service.
Maria1か月前