“the condition of the rooms and the complete lack of comfort made this an extremely disappointing exp”
The staff were genuinely friendly, but the rooms were so outdated and uncomfortable that everything else felt almost irrelevant. The beds were extremely soft and worn out, to the point where every little spring could be felt; they were also very small and definitely not king‑size as advertised. On top of that, the walls and doors were incredibly thin, letting you hear every footstep, conversation, and hallway noise from neighbouring rooms. We had four sleepless nights, which is simply unacceptable for a hotel in this category. The bathroom was another major disappointment: the shower’s water pressure was so weak that it was practically impossible to rinse shampoo out of long hair, and water leaked from the shower hose, making the situation even worse. We ended up visiting a hair salon twice just to have our hair washed and blow‑dried! While the staff are genuinely friendly and the general facilities are decent, none of this compensates for such fundamental shortcomings. At the end of the day, a hotel should at least provide a comfortable bed, a quiet room, and a functioning shower. Unfortunately, this hotel failed on all three. We even tried to cancel the remainder of our stay, but the hotel was unwilling to accommodate our request or offer any flexibility. As for the location, which many reviews describe as excellent, I would strongly disagree. Taksim itself feels quite run‑down, and the hotel’s location is far less convenient than it might initially appear. The shuttle to Taksim Square, where you can access public transport, only runs once an hour. Walking there takes around 20 minutes, mostly uphill through rather neglected and deprived streets, which is far from pleasant. Overall, despite the friendly staff, the condition of the rooms and the complete lack of comfort made this an extremely disappointing experience. For the price and expectations associated with this hotel, I find these conditions completely unacceptable.
Kaltrina·3週間前