Pousada El Gordo

“Localização excepcional, com visão da igreja do meu terraço”

The location was great, and there were no complaints.

Raimundo·1か月前

“Baixo custo benefício”

The room on the first floor was comfortable, the bed was excellent, and the bathroom was also good. I think that because it was low season there were few staff, and the service left something to be desired – not very helpful or welcoming. When we left the lodge, a couple of friends asked before noon to have our bags moved up for when we returned from the beach; when we came back the bags were still in the room, and there were 60 steps to go up and down. We had to carry the bags because the receptionist said the assistant would only come about 20 minutes after our arrival (around 16:00). Only three rooms had guests during our stay.

Fernanda·1か月前

The staff were super kind and helpful, and the morning coffee was wonderful with many options.

Ariane·1か月前

“Falta de organização, manutenção e atençáo da equipe. Sem estrutura para crianças.”

The breakfast was very good and the location was also nice. Our experience at Pousada El Gordo was far below expectations, mainly due to lack of organization, maintenance, and staff attention. We stayed from Friday to Sunday and had requested two adjacent rooms because we were traveling with a 5‑month‑old baby. We called beforehand to confirm and were told the request would be met. When we arrived, we were told the rooms could not be close together. We also requested a crib, and were assured the inn provided one. When we arrived, there was no crib in either room and we had to wait until they arranged one. After it was set up, we were told there was no mattress. Only after we insisted did they bring a mattress that was not only too small for the crib but also extremely dirty, practically black, which we found absolutely unacceptable, especially for a baby. Additionally, in a family member’s room, the shower had no hot water. The problem was reported to the staff, who said they would check, but nothing was resolved during the stay. The family member ended up taking cold showers every day. On the day of departure, because taxis do not enter the Quadrado at that time, we asked in advance if they could help carry our luggage to the taxi point. They said they would, but no one showed up, and we had to manage on our own. What bothered us most was the staff’s attitude toward all these problems. There was no effective effort to resolve the issues or an adequate apology, especially regarding the crib incident, which we considered very serious. The inn has a great location, but unfortunately the service, organization, maintenance, and guest care did not meet our expectations. For the price and the concept of the accommodation, we expected a much more careful service.

Marc·2か月前

“Esqueça”

I never liked anything about the place. To reach the room you have to go down at least 25 steps, while some people climb over 50 steps between the room, the pool‑restaurant, and the reception. The lodge sits in the “Quadrado”, but that spot has no vehicle access, so you walk about 200 meters dragging luggage on packed sand when you arrive and leave. You can leave the room and return when you go to bed because you can’t keep going up and down 25 steps every time. The 25 steps were because the room was the second one; the others had far more. I hated it because of those two things: too many steps and no vehicle access.

Breno·2か月前