“Extremely disappointing and unacceptable . Request at least a 50% refund from booking.com and need help to resolve pleas”
The view was nice, but the room was dirty and poorly prepared. Beds weren't made when I arrived, and the space was filthy. There was no toilet paper, soap, or towels, and the kitchen hadn't been cleaned—only the last guests had done a quick wipe. The braai area was left with a piece of fish on the grill, and brooms were scattered everywhere. The place was unacceptable for the price, and when I asked for a refund, I was offered only a voucher for a future stay, which I couldn't accept. It was listed as a 4‑bedroom but turned out to be a 3‑bedroom.
Melanie3か月前