Crowne Plaza Chicago SW - Burr Ridge by IHG

“The hotel was clean. The beds were comfortable. Hotel staff were amazing!”

The hotel was clean and welcoming.

Braswell·2週間前

“I wouldn’t recommend this location to anyone.”

When I got there, the desk clerk took almost half an hour to check me in. I waited at the desk for about five minutes before finally taking a seat. A few minutes later, about twenty to twenty‑five minutes after my arrival, he returned to check in the next guests. He was very courteous and professional with the two ladies, though I was standing directly behind them and his attitude shifted right away. He asked if I could photocopy my license, and I said yes, but he asked as if that wasn’t normal, which was odd even though my stay was prepaid. His customer service was horrible. I’ve stayed at Crowne Plaza Hotels in Massachusetts, Missouri, and Oregon, and the service at those locations was impeccable. The professionalism and warm chocolate chip cookies convinced me of the Crowne Plaza brand, but the Burr Ridge location really isn’t The Crowne Plaza. The young lady who checked out on 10/25 was warm and professional with a smile at 6:30 am, whereas the young lady who checked me out was very nice.

Kirk·2週間前

Very nice and clean. Friendly and helpful staff. Great breakfast. Nothing else to add.

Analyssa·2週間前

Cleanliness and easy to access. I had to pay two deposits for an extended stay.

Latoya·3週間前

Very comfortable, clean, good breakfast, great staff, spacious room and strong shower!. In terms of location, a bit far from city centre, unless you have a car

Marcella·1か月前