Masquerade Tower at Rio Hotel & Casino

Free parking was a real plus, especially since the hotel sits about a mile from the city centre. The room was huge and let me soak up a nostalgic American vibe. The building felt a bit dated, as if it once had a spectacular reputation, but if you enjoy retro charm it’s a good deal.

クラブ·1か月前

Nothing special. The staff were rude, the air conditioning was poor, communication was lacking, the TV was broken, and the pools were unopened—everything was terrible.

Heidi·1か月前

“A night away a”

The food was fantastic, and the casino was lively and enjoyable.

Gabriel·1か月前

The only thing I liked was the valet staff who were super friendly; no coffee pots in the room, rooms were dirty, machines were really tight, and the bonus offered was barely worth it.

Chrales·1か月前

“An absolute disaster from check-in to checkout this hotel is poorly managed, offers disgraceful customer service, and re”

Nothing. From start to finish this hotel was a huge letdown. Service was unacceptable, and problems surfaced right after check‑in. Even though our reservation clearly stated a Strip view, the front desk first tried to give us a room without that view. They told us, “Come back tomorrow; maybe there will be a room like that tomorrow.” That was completely unacceptable and felt like a joke. After more than 30 minutes of waiting, back‑and‑forth, and needless frustration, a room that matched our reservation was suddenly “found.” The staff were unfriendly and unhelpful throughout, showing that customer service isn’t a priority here. The carpet in the main lobby near the stage had a strong, unpleasant smell. The only thing keeping the area from becoming unbearable was the air conditioning. Breakfast was equally disappointing. Our reservation included breakfast at Kitchen & Table. When we arrived, we told the staff it was included in our rate, yet we were presented with a bill to sign three separate times, with staff insisting we had to sign even though breakfast was already paid for. This was unnecessary and made us feel the staff were either poorly trained or trying to charge us for something we had already paid. The breakfast itself was terrible, and service seemed more focused on tips than on a pleasant dining experience. On the last morning, the restaurant hit a new low: we were asked to wait about 15 minutes for a table even though there were at least six empty tables. Only after we firmly questioned the situation were we immediately escorted to a table.

Jerzy·1か月前