“ETABLISSEMENT DE MAUVAISE FOI, preuve à l'appui”
The breakfast was good but very minimal; nothing spectacular as the description claimed. I chose this place in Morocco mainly because of its large pool, advertised as open from July to September on their website. When I arrived, the pool was green and clearly closed. The hotel is far from the center, up in the hills, and the whole appeal for us was that big pool. The site explicitly says “you can swim in the pool from July to September.” I took a screenshot. I called the manager, who said it would close on 20 September, but I reminded him that the site says it’s open through September. He told me to contact Booking to cancel and that he would refund me. I immediately tried to chat during my stay but got no reply. I had to handle everything alone in a foreign country, find another place, and bear the extra costs. When I returned to France, Casa Linda changed its story and refused to refund me. Despite the photographic evidence I sent with my claim, they still declined. This decision is incomprehensible given the evidence that the hotel didn’t provide the advertised service. Other issues: the bedding was very hard, bad for sensitive spines; there were many sick cats, including kittens, wandering around, which saddened me; and a nearby house with many children woke us early if our room faced the back.
Arnaud·4週間前