The room was nice and clean and the location was generally good. Beware: the good reviews do not reflect the current reality! We wanted to finish our holiday relaxed, but instead of a jungle retreat we ended up in a Mexican family fiesta. Instead of jungle calm there was a packed restaurant occupied by the staff’s family, loud music with singing late into the night, and the music only softened after 22 o’clock at our request. The actual operator was absent, and the stand‑in left the poolside area literally in disarray. The restaurant looked like a landfill – food scraps and trash on the floor and dirty dishes. We felt extremely uncomfortable in that atmosphere. For 99 € per night this is outrageous. Anyone looking for real relaxation should currently skip this place. When asked where the real owner was, they initially acted clueless and seemed to forget who the real owner was. Only after repeated inquiries did they say he had gone away… That’s how we imagined our last evening in Yucatan.
Katharina6か月前