“Disappointing service for a 4-star hotel”
The place had modern, clean facilities, 24‑hour reception, and quick room service. However, housekeeping left my bed barely made many times, with pillows always misplaced. The bath mat never got replaced after the first night, so I used my hand towel instead. The soap dispenser was broken and never fixed. I found a personal item on the bathroom floor under the sink, though I kept everything organized. When staff checked the minibar, the two items I had used were not restocked or recorded, and the charges didn’t appear in their system, making checkout drag on. The restaurant also let me down; a fully enclosed smoking area with no windows to open felt uncomfortable. While the hotel has good amenities and potential, the lack of detail and follow‑up made my stay less comfortable than a 4‑star should be.
Claudia·3週間前