“Péssima experiência, falta de manutenção e descaso com o hóspede”
The interior cleaning of the accommodation is impeccable, and the peace and tranquility of the area are remarkable. However, the reception was handled by a very inexperienced and uninformed woman; I brought a 220 V personal appliance and asked if the room had a 220 V outlet, but she claimed the single‑bed area was 220 V while I knew the area was mostly 110 V, so I didn’t trust her and relied on my intuition, and the owner only informed me the next day that there was one 220 V outlet above the shower. We checked in at 16:00, the power went out at 16:40 and didn’t return until 17:30; no communication from the reception about the outage. The power failed again at 18:40, I texted the reception woman but she didn’t reply; I left the room after 30 minutes to see if she would answer, and she was trying to contact the owner, but she had no internet (the lodge was dark). I offered to share my phone’s internet and she tried calling everyone for help, but no one answered, even the owner; she then called her mother and asked to pick her up because she was scared to stay alone without power. In short, there were zero concerns for me and the other couple staying that night. I offered to check the circuit breakers and after fiddling I restored the power; if I hadn’t taken that initiative, we would have stayed without electricity until the owner returned. The wall fan in the accommodation is extremely noisy; if you want to watch TV with it on, the noise overwhelms the sound of the devices.
Mauro2週間前