easyHotel Paris Nord Aubervilliers

“bien”

The room was clean and the hotel was in a good spot.

Didier·2週間前

The breakfast was simple but effective, clean, and the bedding was comfortable, but there were no cups or even a small welcome kit.

Théo·2週間前

The staff were welcoming and the location was convenient.

Sophie·2週間前

The reception staff left me feeling very disappointed, especially the receptionist named Albert. When I checked in, I politely asked if I could get a nicer room within the standard category I had booked, ideally in a good spot with a pleasant view. Instead of offering help or explaining any options, Albert, looking displeased, flatly told me all rooms in my booked category were standard. When I inquired about breakfast and what was on the buffet, he kept saying, “It’s a buffet,” without giving any useful details. His tone and facial expressions made me feel unwelcome and uneasy for asking reasonable questions. The biggest letdown was the repeated trouble I had when trying to buy and pay for drinks. On several occasions, the receptionist delayed serving me and attended to other customers first. When I pointed out that I had been waiting first, he rudely replied that he was not obliged to serve me and that he would serve the other customer. This was not an isolated incident; similar situations happened on other days, giving me the impression that I was being dismissed whenever I needed help. I know staff can be busy and room preferences aren’t always possible, but basic courtesy, clear communication, and respectful treatment should be fundamental standards in hospitality. Albert’s attitude really impacted my experience, and I hope management takes this feedback seriously and improves the reception staff’s customer service.

Ielyzaveta·3週間前

“Inconfortable”

The bedding was unpleasant, there was no mattress base, and the mattress was placed on a board. The stool was unsuitable even for short use as a desk.

Jean-pierre·3週間前