“Double Charged and Made False Promises to return my money”
The hotel itself was fine, but everything around it was a problem. They charged me after Booking had already taken care of it; I asked for a refund on Monday evening, and they said the next shift would handle it at 10pm. I spoke to them again, and they said they couldn't until 3am. By Friday I still had nothing. When I called, they admitted they needed to refund me, promised to call back, but two days later they still hadn't called. They blamed the delay on a new staff member, which felt like poor customer service. The hotel is decent, but the service and systems are terrible; if I hadn't kept chasing them, I wouldn't have gotten my money back. Look elsewhere in the area.
Paul1か月前