“Pessima accoglienza da parte del titolare!!!”
I booked this hotel for its restaurant service, yet I was never told they had no dining space. I asked if they could make me a simple sandwich after a 12‑hour trip, and the reply was “the restaurant is not suitable for a sandwich!” That was not hospitality. During breakfast I expressed my frustration to the owner, saying that in the 30 years I’ve stayed in hotels for work, I’d never encountered such a situation, and he responded, “I’ve been doing this job for 40 years and you’re not teaching me.” A simple “we apologize” would have sufficed, but there was none. That is not welcome or respectful treatment of a client. I’m sorry.
Giovanni2週間前