“With the exception of the reservation issue, the stay was delightful.”
I met a very pleasant gentleman manager who sorted out my reservation issues, and I was given a nice luxury room with a great view. Breakfasts were excellent and had a nice view, and every staff member was attentive and polite; any problem I raised was handled quickly. The building was pleasant, the driveway was wonderful, and the layout around the room made it feel more spacious and relaxed. I liked the dining room, and the staff spoke politely with respect. However, before I arrived I had a big confusion over the phone because the front‑desk person told me I had no reservations, then later found them for two days after the correct date. I exchanged multiple texts to fix the problem, and the admin tried to charge me a new amount by mistake. When I finally entered, the manager corrected the issue and confirmed my stay.
Mark1か月前