Hello, unfortunately, we were treated very irresponsibly. You knew we would arrive late, around midnight, and you assured us someone would be there to welcome us and hand us the keys. We arrived at the scheduled time, but no one was waiting. We found ourselves outside, with my child, with no accommodation solution. We had to spend the night outside, even though we live 400 kilometres away. This situation is unacceptable and we are extremely disappointed by your lack of seriousness and responsibility.
Sopio3週間前