I had booked this room eight months before my trip. When we arrived, no one was on site. Only a phone number was left, which didn’t match the one listed. After calling the number, an employee finally arrived and told me we weren’t even on the guest list. Attempts to reach Booking.de were unsuccessful; calls either didn’t connect or were automatically disconnected. Booking.es said no data existed for my booking, and Booking.us could not help, saying they couldn’t provide assistance or information. The payment had already been deducted the day before. We had no choice but to go to another hotel that night and pay again for the stay. I’m attaching the bill for the extra hotel as proof. Please resolve this issue and explain how your platform can offer fake listings or allow scammers to use it. I expect an explanation and a refund for the additional costs incurred.
Alexander2か月前