Macaw Guest House

We strongly advise avoiding this place at all costs. Jason was the only staff member my friend and I saw during the first two days at the Macaw Guest House. He gave us the lockbox codes, the Wi‑Fi password, and showed us to our room. He talked about the metro, asked for my number “for any help we need around the Macaw house and any recommendations,” which I accepted because he made it sound appropriate. He also mentioned that maintenance had recently removed cameras from inside the guest rooms that the son of Sonia, the owner, had installed. He kept texting us throughout our stay asking to hang out, which we politely declined. Then, around midnight, Jason sent me a photo of his penis with flirtatious texts asking what I thought of the photo. He said he was about 30 years old. My friend and I are freshly 18, so we were very scared for our safety and disgusted by the sexual harassment messages. The next morning, I went to the local authorities and filed a sexual harassment report. We called Sonia, the owner of the Macaw House, who ended up victim‑blaming the situation on me and saying I should never have trusted a “maid” with my number, claiming she had supposedly fired him. I never met Sonia. On the phone she talked over me and barely let me speak. I felt extremely vulnerable, exploited, and scared for our safety. Our parents also called. As soon as we mentioned some compensation (so we could stay somewhere else), she screamed “no refunds,” victim‑blamed, and hung up. They have multiple code violations, including fire and carbon monoxide safety, construction of the “hot tub” (which was not working), and bedbugs. Building code violations can be found at: https://regwatch.nyc/property.

Casterline·3か月前

I couldn't find any positives. There was no parking, not even a reservation option, and in the end no rooms were available so we had to sleep on the sofa. Throughout the night people came in and out, making it a terrible experience, and even if a room had existed the price‑to‑quality ratio would have been awful.

Van·3か月前

“Es un lugar elegible, pero a mejorar.”

The shared space was spacious and comfortable for cooking, eating, and resting. The reception was awkward; we had to call in, and apparently no one was on duty. Then a bunch of people from a room appeared, shouting loudly. They should improve their conduct, especially when guests are present.

Guillermo·3か月前

“Shocking”

The neighborhood was family‑friendly. As a budget‑conscious family in New York, the pictures promised a clean, welcoming place, but we were deceived. We couldn’t find the building at the boutique and the downstairs looked tidy but in dire need of paint and repairs. Our three‑person party (two adults and a 17‑year‑old) was given a double bed and a fold‑out single, leaving no space for luggage or even standing. The bathroom surprised us with an extra door to a different room marked “no trespassing,” which made us uneasy. The garden had fake grass over brick and a BBQ, posing a fire hazard. Ants appeared throughout the complex, from front to back, and on the last day we saw them in our room, likely entering through a taped‑up curtain gap. We could drop luggage but were denied room access until 6 pm, despite a 4 pm check‑in agreement. We had booked the family room, but the owner said someone else had extended their stay and we were moved to a different room. While exploring, I ran into the owner’s drunk husband sitting outside.

Paul·4か月前

I never stayed there because they were unavailable. Nothing else to add.

Jonathan·4か月前