I don’t recommend this place to anyone. It’s run by the same owner as Pousada do Marcão. She says she accepts pets, but when we arrived she told us our 10‑kg pet wasn’t allowed because she didn’t have a scale and it was just her judgment. Her Shih‑Tzu barked at us while my Scottish Terrier, who never barks, was ignored. You’re treated based on the owner’s mood. At 10 pm, even with a pre‑booking, we were left searching for another property during the holiday. She cancels reservations whenever she wants, and the site offers no support—only on Monday, and even then it’s still pending. I’m still waiting. Luckily we found another place in Itaguá with better location, great reception, pet‑friendly, and my pet even had a dedicated breakfast table. The staff were professional, the suites newer and with a pool. This place never matched that. I don’t recommend it and don’t wish anyone the same experience. Zero professionalism. Working with guests requires politeness, friendliness, and honesty about policies. Skip it; even the staff can’t handle an uneducated owner. Don’t waste your time.
Campos4週間前