I was hugely disappointed by the attitude toward guests. We spent two days with the SPA and relaxation, but instead of good impressions we received a call from the administrator accusing us of not putting a mirror in the room. "Maybe it was luggage?" Even though it never touched the mirror. If we had damaged something, we would have informed them ourselves. Sure, there are many people, but a call after check‑out like that is simply absurd and ruined all the rest of the vacation. The administrator’s argument was: “Our cleaning lady is a long‑time employee, she tells us everything.” Understand that if the employee says something, does that automatically mean the guests are at fault? Before blaming guests, one should objectively investigate the situation instead of blindly trusting one side. Advice for future visitors: photograph the rooms and everything inside them, because you never know when you might receive a similar accusation call. We had been here before, but after such treatment we will definitely not come back. Good luck 🙂
Živilė1週間前