“NON PRENOTATE, È UNA TRUFFA, LA STRUTTURA NON È ATTIVA”
The property doesn’t exist; we were not notified, yet the booking was still active on Booking. We found a phone number online that told us the property had been inactive for a year.
Alex3か月前
Florence·7.6
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そのまま書いてもOK — 「20日ごろ、3泊」
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40㎡ · 1 extra-large double bed and 1 single bed
18㎡ · 1 large double bed
20㎡ · 1 large double bed and 1 single bed
24㎡ · 1 large double bed and 1 single bed
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Zen Home Zone in Florence offers stylish, self‑contained rooms with private balconies, fully equipped kitchens, bidets, hairdryers, free toiletries, and showers. Each room features air‑conditioning and complimentary Wi‑Fi. Located just 9 km from Florence Airport and a 7‑minute walk to Fortezza da Basso Convention Center, it sits within 1 km of Santa Maria Novella and 800 m of Palazzo Vecchio, with easy public transport access.
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宿泊者による項目別の評価。
The property doesn’t exist; we were not notified, yet the booking was still active on Booking. We found a phone number online that told us the property had been inactive for a year.
Alex·3か月前
The apartment was nicely furnished with a cozy vibe. Despite the host’s timely announcement and confirmation of our arrival, we couldn’t reach him at the agreed time and received no information or access to the accommodation. We had to wait several hours for contact, and the host finally arrived. Very disappointing, because we would have preferred to spend those hours in Florence instead of standing on the street and waiting. We didn’t feel comfortable overall and were only there for one night.
Sonja·10か月前
Unfortunately, our experience at Zen Home Zone was terrible. Even though our booking was fully prepaid and confirmed, no one appeared to let us in or welcome us. We tried contacting the property multiple times, but their replies were sarcastic and completely unprofessional, showing no intent to help. We were left without accommodation in a foreign city while also dealing with health issues, which made the situation even worse. We had to find another hotel at the last minute, which was much more expensive and not available for all the days we had planned. Although we eventually received a refund, the overall experience was extremely disappointing and stressful. I would not recommend this property to anyone—unacceptable behavior and total lack of professionalism.
Stathis·11か月前
The place has a great location, right behind the train station and well connected by public transport. The old‑building apartment is spacious, the Wi‑Fi works well, and checking in later was hassle‑free; the host is responsive to requests, the beds are comfortable, and the extra bed is also good for sleeping. The bathroom and kitchen could be cleaner, and there were no breakfast utensils available.
Brigitte·11か月前
The room and bathroom are clean, the place is quiet and comfortable. There is a slight cigarette smell (smoking).
Jaíne·11か月前