The room itself was really nice, spacious and with plenty of room. The very large and extremely comfortable bed was one of the best hotel beds we’ve slept in so far. Overall the room was pleasant and could have provided a solid base for a nice stay. Unfortunately the overall experience was quite disappointing. We were in Amsterdam from Friday to Monday during the Amsterdam Dance Event (ADE) and paid about 600 € for three nights for two people. For a four‑star hotel we expected much more. The location is quite far from the city centre; the bus takes about 30 minutes to get there, which should be taken into account when booking. The handling of our friend’s reservation, who also stayed at the hotel, was especially disappointing. Although his room was over‑booked and already paid for, the hotel initially couldn’t find the reservation in the system. Only after the credit card could the booking be traced. We then had to wait almost two hours for his room. The staff behaved in an unfriendlily and unprofessional manner, even criticizing each other in front of guests. Only after I explicitly complained and asked for compensation did we receive a voucher for three small standard drinks. There were also avoidable shortcomings in the room amenities: a bath mat was missing and we only received one set of towels on the last day. The shower is poorly designed, so water regularly ran from the shower area onto the bathroom floor. Our room was on the ground floor with a view of the parking lot and a busy street, making the view unattractive. Another annoyance was the restaurant. One evening we wanted to eat at 17:15. We were told we could order already. After ordering we waited almost 45 minutes. When we asked, we were told the kitchen wouldn’t open until 18:00.
Victor2週間前