“I”
The location to the beach is really great. Breakfast was very good, freshly made individually, and especially the staff at breakfast were refreshing and funny. We found the pension system very confusing. After we told them we would arrive later, we got a quick reply with the key procedure and then looked for our room on Wachtlerstrasse but couldn’t find it. We tried repeatedly to contact the emergency phone number, but no one returned the call. By chance we decided to try the other Eckhaus and there we found our room, but it was on the 3rd floor and no elevator. Had I read that beforehand, I would never have booked, because my husband is currently wheelchair‑bound. So he had to spend the evening in the room. When we explained our payment issues, the curt reply was that they were probably not the right place for us. I could only agree. The lack of accessibility should have been obvious, but most of all we were annoyed that nobody responded to our request for a callback.
Elvira2週間前