“Deludente. Ai limiti dell'offensivo.”
I paid without the possibility of cancellation two weeks in advance. I felt abandoned upon arrival. The room was tiny, with a slanted loft that only allows standing at the entrance. To reach the bed you have to walk through it—there’s no space. The window (70 × 70 ?) is at floor level. The view is a dull mountain panorama, and the fields are freshly fertilised. The bathroom is shared with two other rooms: six users, one toilet. I admit I’m the fool for not reading the notes. The fact that the bathroom was shared is written in the middle of the normal list of services. Normally, for 80 €, in Traversetolo (PR), not Florence inside Palazzo Vecchio, not Milan inside the Duomo during a fair, my expectation is a private bathroom (inside or outside, it hardly matters). Moreover, listing a shared bathroom in the offered services is not an added value. Usually, you’re separately warned that the bathroom and shower are external—imagine sharing them with four other people. I did not appreciate the reminder call from a private, unofficial site number, and the harsh, stingy tone is not suitable for hospitality. I didn’t like that neither on the phone nor in person, not even once did they say good morning; it was up to me to show courtesy at all times. Polite, but not willing to play along, even when they offered me another free double room—by coincidence—for an extra 40 €. A wide space opened for many allegations that I did not voice. I say that I have experienced this around the world, that after my polite, firm, concrete complaints they apologized and found me a decent room. I politely informed that for the moment, the 80 € could be kept, and I returned to Bologna without unnecessary quarrels. I politely informed that for that price, the expectations are standard worldwide.
Federico1か月前