“Disappointing”
We booked a 3‑night stay at Hotel Vis Ta Vie – Thema Collection, Mirissa, arriving on 24 October 2026, and left after only 3 hours, scrambling for emergency lodging. The wooden bed frames were untreated, with tiny bugs emerging from holes and crawling onto the mattress and sheets—an outright bug infestation. When we called the front desk, the staff merely suggested changing the sheets, which was wholly inadequate. I had explicitly requested a thorough cleaning due to a severe dust allergy, and the hotel confirmed this, yet the room was dusty, rusty, mouldy, and full of broken furnishings, far below the advertised photos. The pictures were misleading. The staff’s reaction to the bugs was indifferent; they glanced at each other and offered no solution, claiming no manager was on site. How can a hotel operate without a manager to handle such a serious hygiene issue? We paid for three nights but had to leave after three hours, pay for alternate accommodation, and endure needless stress.
Aysha·1週間前