I stayed at this hotel and found mold in the bathroom and in the room, and the blanket wasn’t clean. I didn’t notice it at first and booked again, but then cancelled. The staff were friendly, yet the room’s condition was unsanitary. We complained and went out, but when we returned it was still the same. It’s sad because many people dream of visiting Santiago and this could ruin their trip. My experience wasn’t good, but I hope others have better ones. There was mold on the inside and outside of the bathroom door, the bed sheet smelled of mold, and there was no toilet paper. The receptionist didn’t address our complaint.
Denimara·1週間前