“Me dormí en mi auto es lo peor que me ha pasado contratado un servicio en booking”
I fell asleep in my car because nobody greeted me when I arrived; the keys were left in the mailbox and only the gate opened, not the rooms, and no one answered the phone. The listing was misleading, not like the photos; I didn’t like anything. No one opened the door when we got there, then a message came two hours later saying a cleaner was coming, but that wasn’t true. Finally, they sent a message saying the keys were in the mailbox and couldn’t be taken out. We struggled a lot because we couldn’t put our hand in, and when we finally got in, those keys only opened the gate; we could get our car into the garage, but the rooms were locked and no one opened the doors for the rooms we booked. The staff didn’t respond until the next day, so we slept in the car and had to lock the door with a lock. The lady sent a complaint message because I couldn’t enter, but I didn’t ring the bell. When I finally replied and explained what happened, she realized she hadn’t left the room keys and said she could compensate me another time. TERRIBLE SERVICE. The check‑in/out staff were not up to the platform’s standards; the platform’s staff is different and doesn’t follow the instructions given, never answers the phone, leaves keys in the mailbox and disappears, turns off the phone until the next day. I requested a refund because the service was not provided, and the accommodation lied to Booking to avoid refunding or taking responsibility. In the WhatsApp chat they admit they didn’t provide the service and that the inconvenience was because we didn’t use the rooms we booked, which are the most expensive ones. The worst part of Booking is this accommodation.
Blanca1か月前