Holiday Inn Express & Suites Cocoa by IHG

“Not happy due to not being able to check in on time, had to change rooms 3 times and then they tried to keep our inciden”

Nothing really stood out, and I think they’re overpriced. Our room wasn’t ready when we arrived, and when we finally checked in it smelled like cigarette smoke. We went to the front desk and they moved us to a different floor and another room, but that room already had other people’s belongings inside, so we had to go back to the front desk and get yet another room. The air‑conditioning in that last room didn’t work properly. They also charged us a $100 incidental fee, which we had to fight for a month to get back. I wouldn’t stay here again. My friend still hasn’t gotten her incidental fee back even though it’s been almost a month.

Lori·2週間前

We slept very, very well. The bed was very comfortable, the toiletries were high quality (Dove). The breakfast was okay. The staff were pleasant, especially during lunch and at the reception.

Adeline·3週間前

“Good price for overnight stay for closeness to cruise port.”

Breakfast was tasty with a good variety of options and coffee was available at all hours, though there are no restaurants within walking distance.

Marcia·1か月前

“I over paid for a one night stay”

The location was fine, but the front desk lady ate her chicken leg in front of me while I was asking about rooms, holding the leg in her hand and never setting it down. Our shower leaked through the doors and flooded the floor, forcing us to set up the sofa bed as well.

Nicole·1か月前

“Demora no estorno de depósito para garantia.”

The convenience and easy parking were great, but the check‑out was problematic: I requested a refund of the US$100 deposit required at check‑in and still have not received it after five days.

Carlos·1か月前