The First Islatel

“I’m about to lose my refundable $34 that booking.com charged me.”

Calm and comfortable. Customer service was lacking.

Ofelia·1年前

Location was fine. The doors and bathroom were very dirty. We didn’t get the room we booked and prepaid for. The staff broke a wheel off our suitcase while bringing it to the room. The elevator was tiny and broken, so we had to carry our suitcases down the stairs when we left.

Corinne·1年前

“It was okay, but not worth what we paid for during our stay.”

The room was great, the AC was quiet, and the bed was very comfortable. The location is really convenient because it’s close to the town proper, so you have easy access to everything you might need. Some staff were really nice, especially the security guard at the entrance who helped us a lot during our stay. The shower in our room wasn’t working properly; you can’t set the heater. No matter how you turn the knob to Hot, it will go to burning hot and then cold after. You’ll have to reset it again, but it’ll cycle through those temps no matter what. It was inconvenient to use. Also there’s not much soundproofing. During our stay, the hotel had a lot of events that they hosted. We could hear all the music and the noise in our room, even the ones taking place in the function hall on the upper floors. Regarding events, if one is hosted in the ground‑floor restaurant, the kitchen is closed for other guests. One of the reasons we wanted to stay in a hotel such as this was for the convenience, which included not having to worry about where we’ll get our food. Sadly, when we arrived, their restaurant was preparing for an event that night, so they weren’t able to accommodate us. Speaking of food, there was a slight miscommunication for our first breakfast. During the night, the reception phoned us to ask for our order for breakfast. We used the menu on the side table (as indicated by the receptionist). They even confirmed with us if we wanted to eat it on the poolside or delivered to our room; we chose the latter and agreed with the 8:30 to 9 am delivery. Come morning, there was no food delivery. I contacted the desk and they said it was a buffet breakfast and that there was no ordered food coming in. To add to that, it was 9 AM when I called. The rules said that breakfast was served until 10 AM. At the time we called, the food was already packed up. They still did serve us a plate… of cold, random variety. Although the staff that served us was nice, we never used or called the restaurant or kitchen again.

Geormeia·2年前

“Will recommend”

Modern, clean and friendly staff. Nothing really, just stayed for 1 night

Florendo·2年前

“Es hat uns allen sehr gut gefallen.”

The breakfast was good and we were served by the pool; the hotel offered a free shuttle to the park entrance and organized the whole excursion, including a lunch package. Unfortunately, there was no buffet for breakfast; we had to choose everything we wanted the night before.

Michael·3年前