“Aufenthalt war okay aber nicht übermäßig toll. Kommunikation vor und nach Abreise sehr schlecht. Der Empfanfsmitarbeiter”
The location was nice, and the young man was very friendly when we checked out. However, emails went unanswered for a long time. We had to cancel the room for another couple due to health reasons, and even though Booking says it isn’t free to cancel, I expected some leniency from the hotel if we notified three weeks in advance. We were only handed one key without explanation. On departure, only one room was charged, but later the second room was unexpectedly taken from our credit card without any comment, which wasn’t very customer‑friendly. Offering us breakfast when we re‑booked didn’t help; the communication was poor. There’s no elevator in the building, and I had to bend a little over the 1.54 cm slope to reach the bed—see the photos showing the slope on the ceiling.
Maria·3週間前