“We discovered an excellent restaurant, but the hotel has room for improvement.”
The location was good, and the environment was beautiful and comfortable. We were disappointed by the front‑desk staff’s service quality, though the porter’s welcome was excellent; other staff members often didn’t even say hello as we walked by. Overall, the hotel’s rating doesn’t match reality: there’s a lack of attention to detail, such as poor‑quality tea in the pool area and unripe fruit on the breakfast buffet. Everything was decent but not excellent. On the bright side, the restaurant Surr was wonderful, and we’ll definitely return.
Aistė1週間前