“MALA EXPERIENCIA: NO RESPETARON LA RESERVA DE BOOKING Y EXIGIERON UN PAGO ADICIONAL”
It is in a central spot. BAD EXPERIENCE: NOT RESPECTING THE BOOKING RESERVATION AND DEMANDING AN ADDITIONAL PAYMENT. My experience at this hotel was very negative and I do not recommend it. I booked a suite type room, larger with balcony, using the Genius discount and the price that appeared confirmed on the platform. However, upon arrival, the hotel did not honor either the room type or the economic conditions of the reservation. They gave me an extremely small and simple room, very different from what I had booked and from the features shown in the Booking photos. When I complained, the staff said they did not adhere to Booking promotions, that those discounts were the platform's responsibility, and that if I wanted the room I had booked, I had to pay an additional surcharge, even demanding a much higher payment than the agreed price. They even implied it was better to cancel the Booking reservation and pay them directly, arguing that the platform charged them a commission. It is unacceptable that a customer books at a set price and conditions and then, upon arrival, is asked to pay more to receive what was already contracted. I asked for a solution and a room change, but they did not resolve the issue. Unfortunately, I had to stay because it was too late to find another hotel with parking. I trusted that they would honor the confirmed reservation and ended up staying in a room that did not match what was contracted. Added to the reservation problems are the terrible maintenance and cleaning conditions: * Mold smell: the entire hotel has a foul mold odor. The sheets also smelled bad; I asked for them to be changed, but the new ones had exactly the same problem. * Damaged TV: the room TV did not work. We requested a solution and they also did not change our room.
Arnulfo1週間前