Luxury Suites International at The Signature

“Nice location (but 3rd party rental.)”

The location was convenient, but because it’s a third‑party rental, housekeeping is an extra cost. Each time you want your trash taken out or any other service, it costs $119.

Dorian·1週間前

The facilities were good and the location was fine, but the MGM group inexplicably removed the sun parasols from the everyday loungers by the pools. Pool 1 was closed, pool 3 was only open from 10:00 to 18:00 for a few days, so you had to use pool 2 or the MGM pools, which still had no parasols. The first room we got had noise from the service room next to it, but after a few messages with LSI they moved us to another room, so no complaint there. The bed wasn’t the best; it was comfortable but the mattress had a dip where the pillows sat.

Gary·1週間前

The hygiene standards were unacceptable and the customer service was shockingly poor, making the experience deeply disappointing. While the location was good and the price reasonable, the property itself was somewhat dated and showed wear, which would have been fine for the price, but the appalling cleanliness and the way my complaints were handled were simply not acceptable. When I arrived, the bathroom and shower were clearly not cleaned properly; they were covered in hair left by previous guests, both head and body hair. The refrigerator was dirty, and the freezer was in such a state that it was almost unusable. These were not minor flaws but basic failures to meet cleanliness standards. The staff initially responded friendly and understanding, but their actions did not match their words. No cleaning was arranged on the day of my arrival, leaving me with the choice of using a filthy shower or not showering at all. Cleaning finally happened the next day and the towels were replaced, yet even the replacement towels were dirty and heavily contaminated with other people’s hair. At that point I seriously questioned whether any quality control or proper cleaning procedures were in place. I had explicitly asked when the promised cleaning would take place so I could plan alternatives and avoid using the disgusting shower, but that reasonable question was ignored. What is especially outrageous is the complete lack of professionalism and accountability in dealing with my complaint.

Simon·2週間前

“Good stay room”

The booking process was smooth, but the connection to MGM and other services left something to be desired.

Pedro·3週間前

I was disappointed by the lack of coffee pods and the absence of room service, which was expected since the room was actually rented within the hotel.

Ralf·3週間前