SKK The Fern Jaisalmer

“Absolutely pathetic hotel”

The room was awful, upholstery was filthy, the seat cover was scorched, and the so‑called upgrade felt like a downgrade to hell. The toilet seat was stained, the sewer line rattled all night, and every flush on lower floors made the toilet in our room erupt and shake. The fridge clanged, the heater failed to run through the night, and we had to fight the cold. No hot water came out of the shower; only a quarter bucket of hot water was delivered, and the shower knobs were broken. When we complained, the manager said we should have called at 2 am when the problems started, implying the fault was ours. The hotel charged premium five‑star rates, yet it felt like a low‑end motel or dharamshala. They demanded payment in advance at check‑in, and when we asked for a room view they wouldn’t show it without payment. We paid in full for the whole stay, left after one day, and the manager refused a refund because we used curse words, claiming all hotels have such issues and we should have made stronger observations.

Kishaloy·9か月前

“Gr8 service in a poor location”

The restaurant staff and housekeeping were friendly, but the hotel sits too close to a sewage unit that stank whenever the wind was not favorable.

Anupam·11か月前

“Il y a mieux à Jaislamer”

The hotel is a recent Haveli‑style building with a lovely inner courtyard and a nice pool. The bedding is very good, the room is well equipped and spacious. The place is very quiet, which is refreshing! The food is decent but still average; we ended up eating in our room because the restaurant’s lighting was jaundiced and the silence felt cathedral‑like. There was a mistake with our train seat reservation, and they offered no apologies or solutions.

Fanny·1年前

The hotel isn’t bad. The rooms are large and have everything you need. The air conditioner points at the bed, and I slept with the window open, which was fine because there were screens.

Inna·1年前

The place was perfect.

Tiwari·1年前