Atropat Old City Hotel

“Decent stay let down by very poor communication.”

The location was convenient, and aside from our arrival experience, most staff we met were friendly and helpful. We also appreciated having breakfast and coffee while waiting for our room. The biggest problem was communication. Months before we stayed, I called because our flight landed at 3:05 am and we’d arrive around 4–5 am; the hotel said early check‑in would cost about 40 AZN, which we agreed to, and confirmed it on the booking. When we got there at about 5 am, the room wasn’t ready. Nobody told us, so we couldn’t plan an alternative after an overnight trip expecting the early check‑in we’d arranged. We waited hours with very little info on when a room would be available. The young man at reception wasn’t very helpful or proactive. We finally got a room after asking again. There was also needless confusion about our airport transfer: the listing said a one‑way transfer was included, but we were first asked to pay. That got sorted out, but it added to the communication mess. Things change, that’s fine, but the lack of notice was frustrating. Clearer communication before and during arrival would have made a big difference.

Ashley·2週間前

The hotel sits in the old city, right next to everything. Taxis can’t reach it because it’s in the old city. The breakfast is tasty but should be refreshed more often; sometimes the bread runs out and we had to wait a long time for the next round. The place needs new furnishings—it’s quite old and worn out.

Agnes·2週間前

The breakfast was tasty with many options. I had told the hotel in advance that I’d check in late, and they said the reception was open 24 hours and it wouldn’t be a problem. On the day, I arrived at about 5 am, but even though I’d already paid for the previous night, they said they couldn’t open my room and would send us to another hotel. We stayed only one night there and spent the rest of our stay at the original hotel. It was extremely unprofessional, and after a long day we had to walk to another hotel at that hour. I would strongly advise thinking twice before booking here.

Sumeyye·3週間前

“Jätte trevlig personal”

The view was great, and everything else was good.

Emin·3週間前

The breakfasts were tasty, the location was good if you want to see the old town, and the staff were very courteous.

Дарья·4週間前