B&B Tulip Lotus Castelbuono

The welcome was incredibly warm and attentive, and we had a wonderful stay; thank you very much! :)

Nikola·1年前

“Ci torneremo. Camera piccola ma curata in tutto posizione ottima”

Excellent location. The breakfast was plentiful and more than satisfying.

Aurelia·1年前

“A booking mistake on part of the host makes me pay, although I couldn't stay in the accommodation”

I booked the accommodation a day before the stay, all through the platform. The quoted price was 40 euros for one night, and I was billed that amount. The next morning, around 9 am, Tulip Lotus sent a message saying I had been charged the wrong amount and offered a room for one night at 50 euros. I explained that the price of 40 euros had been indicated and billed, and asked to cancel the booking. There was no reply at first. Because I needed a room for the night and would otherwise be stuck in my car all day, I booked another place hoping Tulip Lotus would cancel ours. It wasn’t until 4 p.m. (!) that I finally got a response from Tulip Lotus, saying they would accept the 40‑euro price. I told them I had already booked elsewhere and asked to cancel again, but they claimed it was no longer possible (which I don’t believe). I asked if it could be resolved off the platform, but received no answer despite several attempts. My chat with Tulip Lotus was deleted after a few days (apparently done by them), while chats with other hosts remain open. I’m disappointed. They sent me an email confirming I had not stayed, and after clicking a link I filled out an online form explaining the issue. A new page then said the situation was being reviewed, but I never received a confirmation email. After three weeks I still had no feedback, and I can’t contact customer service through my profile (new website layout?). Even though 40 euros isn’t a huge amount, it’s annoying to be treated like that or ignored.

Nico·2年前

“Non si può commentare”

Del beb niente non ho trovato niente che mi sia piaciuta4. Tutto sporco confusionale siamo rimasti soli in struttura in bagno tutti i prodotti usati quasi vuoti per la docci la cuffia era usata e tutt sporca dentro la camera sotto la panca il secchio con il detersivi e altro non vedevo il momentomto di andarmene la prossima volta controllate il posto prima di proporlo grazie

Rosaria·3年前

“Un soggiorno incantevole”

We had breakfast at the bar, and the location was optimal. I found everything pleasant.

Paolo·3年前