The Ocean Villas Managed by The Ocean Resort

“Disgraceful”

None. An Extremely Disappointing Experience – Completely Unacceptable Management and Customer Service I strongly regret choosing this hotel. What should have been a pleasant stay turned into an extremely frustrating and disappointing experience due to the hotel’s repeated mistakes, lack of accountability, and complete disregard for its guests. There were several serious issues during and after our stay. 1. Completely Ruined Wedding Celebration Surprise I had arranged a surprise cake to celebrate my friend’s wedding. Despite carefully coordinating the delivery time with the hotel in advance and personally reconfirming it with the reception, the hotel staff made an unnecessary phone call to our villa shortly before the scheduled delivery. This completely ruined the surprise. What makes this even worse is that the hotel has failed to properly acknowledge its responsibility for this mistake. Despite sending multiple detailed complaint emails, I have received no satisfactory explanation, apology, or meaningful response. 2. Charged for Drinks We Never Consumed We were charged for drinks despite not having consumed them. Charging guests for items they never ordered or consumed is completely unacceptable. This raises serious concerns about the hotel’s billing accuracy and internal management. 3. Double Payment and Failure to Process the Promised Cancellation This is perhaps the most serious issue. I originally booked the accommodation . Since I did not have the credit card used for the reservation with me, I paid the hotel directly using another credit card. The hotel staff explicitly assured me that the original reservation would be cancelled to prevent double payment. However, the reservation has still not been cancelled, and I have not received my money back. I am effectively being charged twice for the same accommodation. This is a financial matter that should have been handled immediately

Takuma·1週間前

“Verblijf heerlijk dichtbij zee en fijn zwembad”

We stayed in the apartments that offered hotel‑like service, including breakfast, fresh towels and made‑up beds, but the once‑five‑star property now feels a bit dated, though the price‑to‑quality ratio is acceptable.

Carolien·3か月前

The place was full of dust, the staff were unhelpful, and the breakfast was limited.

Marzoog·3か月前

The accommodation was very spacious and large, but the location was too far from everything and without a taxi or scooter there was no way to get around.

Riccardo·3か月前

“最高でした！”

When we checked in we swapped LINE contacts and the concierge catered to every request; using Grab turned the place into a de‑facto 24‑hour room service, with taxis and deliveries reaching the villa. The room was spacious, opening onto the pool and living area, and I even got to use my dress for a sort of photo‑wedding shoot—absolutely fantastic. There really wasn’t anything that bothered me, but I’ll comment on the usual concerns: the villa is a little removed from Da Nang, yet that isn’t a real problem if you use Grab wisely. Vietnam’s heat limits how far you can walk even with shops nearby, so even on My Khe Beach you’ll rely on Grab.

Mihoko·3か月前