Toto San Paolo Rooms

“Good”

The experience was good, but also good.

Madushanka·2週間前

The room was very large and spacious, the bed was super comfortable, and the place was very quiet, offering great value for money; I would definitely return. The only downside was that the room fridge didn’t cool anything and was a bit small.

Samuel·2週間前

The room matched the photos, was comfortable, and fairly clean, and the metro station was as close as shown, so overall it was as expected. The €15 late check‑in fee was the most absurd waste of money: I had told the host a month earlier that we’d arrive around 8 PM, and 20 minutes before arrival I messaged him that we were almost there, to which he simply replied “OK.” When we got there, I rang the intercom at the entrance and waited 7–8 minutes, but nobody answered; eventually a woman let us in. At the next door, the building’s entrance, I rang the intercom again for another 10 minutes with no response. I called the host, but he didn’t pick up; another person eventually let us in. About 12 minutes after we’d entered, the host texted that he couldn’t let us in because I’d called him instead of using the intercom, which was false since I’d been ringing for about 20 minutes before calling. In the end, the host didn’t even let us in himself, yet I still had to pay €15 for late check‑in—absolutely ridiculous and a complete waste of money.

Simona·3週間前

The property is new, but the owner didn’t give the necessary instructions, the doorbell was covered with a white label, cleaning was superficial, the sheets were worn, and there was a kettle without tea and a coffee machine without pods; there was only one key per room.

Margherita·4週間前

“We want to warn others so that a similar experience does not ruin your vacation.”

At 17:15 the owner told us he would charge an extra €15 penalty if we arrived after 18:00, a fee that hadn’t been mentioned before; because of a train delay we got there at 18:04, just four minutes past the agreed checkout time of 18:00. Throughout the day we received many messages asking about our arrival time, even though we’d already agreed on an approximate time. Despite the delay being only four minutes, the owner insisted on the €15 penalty, apparently exploiting customers’ difficult situations to make extra money without proper receipts. When we asked for a receipt, the owner ignored us and also ignored requests for towels, providing only bathrobes. The accommodation raised many concerns: there was a capsule coffee machine but no capsules; shower gel but no shampoo; bathrobes but no towels; a kitchen that was not functional, making it impossible to cook; only one duvet, which had stains. According to the owner’s checkout rules, we were to leave at 11:00. The owner finally replied around 14:00, saying he had left the receipt at the entrance, which we could no longer access after checking out. I asked him to send the receipt electronically, but he didn’t; after reading other negative reviews I noticed our experience wasn’t isolated. These reviews suggest a recurring pattern: the owner charges undisclosed fees or leaves guests stranded without accommodation for the night.

Serhii·4週間前