B&B Hotel Mannheim-Neuostheim

“immer wieder gerne”

The location is great and the breakfast is excellent, the staff are very nice. Everything is good.

Sandra·2日前

Our stay at the B&B Hotel in Mannheim from 7 October to 8 October 2026 was extremely disappointing. After about 12 hours of travel, we arrived around 10:00 a.m. on 7 October and the receptionist told us the rooms wouldn’t be ready until 3:00 p.m. We accepted that, hoping the rooms would be prepared by then. When we returned just before 3:00 p.m., we found that one room hadn’t been cleaned and the lock on the second room wasn’t working, so we couldn’t enter. We reported the issues to reception, who seemed surprised and eventually gave us two different rooms. The next morning, on 8 October at about 8:00 a.m., while we were still asleep, a housekeeper entered one of our rooms without warning to clean it, only to find guests inside. This unacceptable breach of privacy showed serious problems with staff coordination and communication. I reported the incident again, and the employee again seemed surprised. Instead of a professional response and explanation, we were left feeling that no one was in control. We are extremely disappointed with the hotel’s organization and attitude toward guests. We are not demanding anything extraordinary—just a clean room, functioning door locks, and basic respect for privacy. These are the minimum standards any hotel should meet. The whole experience gave us the impression of serious organizational chaos and a lack of proper staff supervision.

Grzegorz·2週間前

“Never again”

Over the past roughly 20 months, I’ve traveled extensively and stayed in hotels across Germany, Austria, Italy, France, Croatia, and Bosnia and Herzegovina, but I’ve never encountered such a poor breakfast elsewhere. The selection was very limited: three types of very basic cold cuts, two types of cheese, boiled eggs, some bread and rolls, a small selection of sweet items, cream cheese, and fruit. The mixed fruit, similar to a fruit cocktail, was especially disappointing, with some pieces that didn’t look fresh at all. The juice machine ran empty twice during breakfast and was only refilled after guests asked the staff to do so; the same happened with the cheese. The receptionist also had to refill the juice machine. For a hotel where breakfast is charged separately, I expected a much better selection and better organization. On the positive side, the coffee was excellent. The room was clean and its size matched the photos, but the carpet looked as though it hadn’t been thoroughly cleaned for quite some time. The sound insulation of the windows is not particularly good, although it’s hard to judge how much of this is due to the hotel’s proximity to Mannheim City Airport. Small aircraft and helicopters fly very close by and can be quite loud, something I would have liked to know before booking. Sound insulation from the floor above was also rather poor. The corridor door blocked noise well, although light from the corridor was clearly visible underneath it at night. Another problem was the noise outside. My room was on the side away from the main road, but almost every night there were loud conversations in the car park that woke me up, forcing me to close the window. I can only imagine how noisy the rooms facing the main road must be. Parking costs an additional €12 per day. In fact, I wanted to cancel my stay immediately upon arrival, as soon as I saw the location of the hotel and how close it was to the airport. Since I had prepaid for the accommodation, I approached the reception. The receptionist simply told me that I had to arrange the cancellation myself. He did not explain that this would also require confirmation or approval from the hotel, nor did he offer any assistance with the process. Only afterward did I realize that the situation was not as straightforward as it had been presented to me. In such a situation, I would expect clearer information and a more professional approach from the reception staff. There are some positive aspects to the location: the tram stop is practically across the street, a petrol station and shops are nearby, and for me personally the hotel was conveniently located in relation to the site where I was working. The room was clean and matched the size shown in the photos, and the coffee at breakfast was excellent. Nevertheless, considering the very poor breakfast, the lack of organization, the additional parking charge, the noise from the car park, and the immediate proximity of the airport with frequent small aircraft and helicopters, I would not choose this hotel again and would not recommend it to others.

Valentic·2週間前

“Alles ok”

Classic B&B. Everything was fine. The room was clean. Staff were friendly. Breakfast was adequate.

Katrin·2週間前

“Tavsiye ederim”

The staff were extremely friendly, the owner is Macedonian, and I thank every employee for their hospitality.

Ruhi·3週間前