Palm Garden Kuta

“Very unpleasant service”

I’m not usually one to leave a review like this, but I have to point out that I didn’t enjoy my interaction with the staff here; they are extremely rude. Even by the standards of what I am paying for it still surprises me how unprofessional and hostile the personnel can be. I have been to many accommodations in this country that have all been very friendly, I have never come close to being treated as badly as in this place. I have to say it is by far the worst experience I’ve had on my trip. The truth is I feel you can easily find a better accommodation for a similar price.

Brandon·3週間前

“Deep cleaning needed to shower-rooms, etc.”

The location is great—just a 5‑minute walk to the beach and another 1 minute to the Beachwalk shopping/dining complex. The two common toilets and two shower‑rooms in the dorm‑room really need deep, proper cleaning, especially the bottom half of the walls and doors in the shower‑rooms and the piping system. They are all coated with soap and shampoo stains that must have accumulated over a period. I mentioned this to the plump receptionist but she did not show any urgency to take action; she only tried to tell me off, saying cleaning is done everyday. One can easily see that the stains are not one‑day or even one‑two weeks' old. Used plastic bags, empty shampoo packets, etc. have not been removed from the two small alcoves. Shampoo bottles are dirty. Guest’s leftover clothing materials are still stuck on the wall‑hook. The condition remained the same for the three days I stayed there and I never saw cleaning done to the bathrooms. What everyday‑cleaning is that receptionist talking about!!?? If Mr. Wahyudi Antara (whoever you are) does not act on this feedback, then asking guests for feedback is a useless and fake intention to improve.

King·3週間前

The location is good and even though it’s surrounded by many shops and restaurants, you can still rest perfectly. The bed is comfortable and they offer a lockable locker and a towel. The common area is very spacious. The sink is a bit limited, but staying two or three nights is enough.

Paula·1か月前

The location is good. The rooms are very dirty and outdated.

Finn·1か月前

“Amazing stay amazing pool and very quiet, thank you!”

The bathroom was noticeably dirty, with many hanging underwears and blocked water.

Fernandez·4か月前