We had a lovely team who were very helpful with everything we needed, but the power cut at 4 p.m. that night and there was no backup generator, leaving us without water, a working toilet, electricity, and air conditioning until 6 a.m. The windows had no mosquito screens, so we couldn’t open the balcony door for ventilation. Arriving with three young children made the situation even harder, and we had a terrible night. The owners offered a 25 % discount for that night, but we feel that’s not enough given the circumstances. We paid for a place with water, electricity, air conditioning, and basic amenities, and we got none of those—just a bed to sleep in. Power outages happen, but when guests are left without basic necessities for 14 hours, the compensation should match the severity.
Yona1か月前