InTown Suites Extended Stay San Antonio TX - Seaworld

“Good overall”

I asked for help with the cooktop and it was fixed in 2 hours, and the same quick fix happened when I had trouble with the cammode.

Ordaz·1か月前

“Appalling”

The manager was nice, but I encountered bed bugs and had bite marks all over me; I documented it and am taking it to a lawyer. I was told to collect my belongings and leave if I didn’t want to stay in the same room, yet no alternative room was offered. I would expect a refund for the remaining 6 days. I work every day and don’t get there until the office is closed, so I had to take a day off to deal with this. I also brought them the shed skin of the bugs. I will never return. There were people banging on doors and roaches everywhere.

Ciera·1か月前

“Attached is a picture her hair (mine isn't black) on the nightstand I cleaned before I left that day”

I witnessed the housekeeper rummaging through my personal belongings several times in a row, and she even tried to force a cleaning service on my already clean room, telling me to leave because “that’s policy.” She then cleared the next room while the guest was still inside. I requested a bottom‑floor room, but the front desk put me on the 3rd floor and there is no elevator, making it a nightmare. They only provide the amount of toilet paper they allow and one towel for the whole stay, as the front desk insisted. Someone bangs on the door around midnight, and the trash is supposedly the guest’s responsibility, yet the gentleman at the desk offered no help. The property hides its trash cans for staff use, forcing guests to walk to the dumpster. Don’t use their vending machines; I’m still waiting for a refund on a snack I bought a week ago. It was disheartening to have my personal items searched and stolen, to be mocked and mistreated after paying for the stay, and to have to protect myself from the staff. Save yourself.

Amanda·3か月前

“I would stay here again, especially for just 2 people.”

Honestly, it was surprisingly nice—no bugs, great location, the check‑out time was convenient, no odd smells or water issues. It was a great place to stay, and I slept soundly for about 12 days. I’ll be staying again. That said, the room is smaller than expected; not tiny, just smaller than the pictures suggest. The couch isn’t that comfy, the table is okay, the AC works but doesn’t blow air fast enough—max speed still felt low, yet the room consistently got very cold, never hot. The bed did slump a bit, but that was probably just my room. Still, I had the best sleep I’ve had on a hotel bed.

Vazquez·4か月前

The price was the only good thing—otherwise you pay for what you get. My room looked nothing like the online picture; I was in an old, outdated room with dirty carpet that smelled old and had roaches. I was very uncomfortable. The AC wasn’t cold, so we had to buy a fan.

Roshondra·4か月前