“Good location and food, but disappointing room allocation”
I enjoyed a pleasant stay at the hotel; the location was excellent—very convenient and well‑connected to key areas. The food was also good, especially seafood like Surmai and pomfret, offering a nice variety and taste, so overall the experience was comfortable and satisfying. However, I had booked a sea‑facing room but was given a side‑facing one, which was disappointing. When I mentioned this at reception, I was told that such issues are common with online bookings and that they were not responsible, which felt quite unprofessional. While the stay itself was comfortable, the room allocation and the staff’s response did not meet my expectations.
Prashant6か月前