I liked the location, but the room didn't match the description or photos. I specifically chose and paid extra for a corner room because it was advertised as larger, with a sofa listed in the room inclusions and shown in the pictures (alongside a desk chair). The room I received only had a single desk chair. The reception staff seemed uninformed and unhelpful. For example, they didn't provide spare toilet paper in the bathroom, so I had to ask; they promised to leave some in the room but never did. When I asked about the bike trail connections I’d heard about from friends, they were unaware of them, even though they offer bikes for hire, and couldn't give any details. I also inquired about the complimentary Sentosa Discovery Pass advertised on their website, but they offered no explanation beyond asking me to scan a QR code. The hotel claims to be "newly renovated," yet the slot for the room key (used to activate lights, etc.) was broken, the towel rail in the bathroom was unstable and not firmly attached, and the bathroom extractor fan seemed non‑functional—nothing happened when I flipped the switch. Overall, it wasn’t a terrible stay, but for the money I paid it was disappointing and I expected a higher standard.
Samantha1週間前