The Empyrean Nha Trang

The room on the 17th floor is beautiful, clean, and offers views of both sea and mountains, with pleasant air conditioning and a spacious bathroom that has both a shower and a bathtub. Breakfast is included. Unlimited access to the gym and pool on the 6th floor, and one free daily entry to the pool on the 40th floor (you can arrive early and stay until closing). The elevators are a major issue – we sometimes waited 15 minutes, usually 5, but on very busy days it took over an hour. I can imagine how frustrating that is.

Martin·2か月前

“Will not come back ever again”

Nothing to like about this property. The overall experience was bad, except the cleaning staff were helpful. The room was not very clean and had an odd smell; the elevator was a disaster – you had to wait at least 15 minutes to go up or down and only one side of the elevator was for customers. The location is okay, but during a festival many streets were blocked, making transportation difficult.

Tuong·2か月前

“Det er billig og value for money. Men er slitt og middels”

Good location if you want to stay in town and enjoy good food. Cheap. The hotel is very worn out; it would never be a 5‑star in Europe or the US. If you’re used to European standards, this feels like a 3‑star hotel.

Simon·2か月前

“Disappointment is a under statement..”

The location is fine. Where do I start… 🤔 When I booked this questionable 5‑star hotel, the listing said it shared a property with Panorama Property Services. The hotel actually has private apartments not owned by the hotel, and the people in the next room had rented the room privately from an independent owner. We thought we were going to a 5‑star hotel, not an apartment block with a few hotel rooms. After speaking with housekeeping, they told me that different cleaning companies service rooms depending on who you stay with. We didn’t feel safe knowing many people who weren’t guests were staying in nearby rooms, so noise from those rooms couldn’t be addressed by the hotel. The room had worn, damaged wallpaper, dirty walls, and a balcony door that lacked an exterior handle, making it impossible to open from the balcony side. The front of the property was chaotic—no organization, no security, no traffic control. Because the property houses many other units, there were many people roaming the floors. The lifts were inadequate; in high season you could wait 30 minutes. This is a design flaw from the architects. There are two pools, but the 40th‑floor pool is not owned by the hotel, and you’re only allowed to use the rooftop pool once a day. We used it once but felt the standard was very low, with broken tiles and concrete.

Tutu·3か月前

“Très déçu pour cette année car c’était la 3eme fois qu’on venait dans cet hôtel apparemment ça ne s’arrange pas”

Breakfast was excellent aside from the wait at the coffee machine, the pool was great, and the room was spacious. However, the room wasn’t cleaned in the late afternoon three times during the first week, housekeeping was very brief and the floor wasn’t clean—many rooms had the same water on the floor, toiletries were often missing, the bed was made poorly, there was a strong damp smell that forced me to buy a deodoriser bomb, and a heavy board under the sink fell right next to my foot, nearly causing a serious injury.

Christophe·4か月前