New Casa Motel Los Angeles

“Will not give you a refund.”

I booked because the listing claimed a hot tub, but none was available. The room was filthy, smelled of cigarettes, utilities were dusty and appeared uncleaned, and hair lay on the bedside table. The AC was taped together, and the outdoor area looked cheap, with dusty fake flowers in the bush. We cancelled after seeing these problems and the false hot‑tub claim. When we spoke to staff, a manager said they had a bathtub, not a hot tub. The woman was kind, and we were promised a full refund, which we still haven’t received after numerous ignored emails, texts, and calls. Customer service also said the motel hadn’t responded. We even returned to the motel to ask, and were told it would be resolved soon—over two weeks ago. Understand what you’re booking; if you’re unhappy with these conditions or make the same mistake of trusting the listing’s hot‑tub claim, you likely won’t get your money back.

Ruiz·1週間前

“Will stay again”

The room is nice but quite cramped. No other issues to mention.

Everett·1週間前

The staff were very friendly, and the place was the cleanest I’ve seen so far.

Angie·1か月前

“Wasn’t worth its price.”

The location is okay, but everything else is far away. The staff are extremely rude. The man I spoke to on the phone yelled at me for asking questions before arrival, which is unacceptable. How can you have a “new management” sign outside and still be so rude? Why work in hospitality if you can’t show any hospitality? The blankets and pillow sheets were not cleaned at all; the pillows looked smudged from being on the floor, and the towels were similarly dirty.

Angela·1か月前

The room is wide, but people keep trying to look inside and walk by every time.

Alejandro·2か月前