“Horrible experience with Sea Light Hotel Da Nang”
We arrived at Sea Light and were told they couldn't find our booking, so they turned us away because all rooms were supposedly full. Our reservation was 100% confirmed—my current rating is proof of that. The staff didn’t apologize and offered excuses instead of taking responsibility. They blamed us for not messaging them to confirm (which isn’t required) and claimed the phone number on the listing was wrong (irrelevant). We had to wander the streets at 8 pm after a long day of travel to find another hotel, trying several until we found one with availability. The experience at Sea Light Da Nang was awful. Even if they handled bookings correctly and didn’t leave you stranded, I’d avoid this place because of how we were treated.
Alexander1年前