“Beautiful resort with great food, but service and safety need improvement”
The room looked exactly as shown in the photos, which was a pleasant surprise. The hotel buildings, where we stayed are modern, and the interiors are recently renovated and well maintained. The food in the restaurants was excellent, with a wide variety of delicious dishes to choose from. The hotel also has a large, spacious territory with beautiful landscaped gardens, plenty of greenery, and an attractive terraced layout that makes the resort particularly scenic and enjoyable to explore. For a five-star hotel on the Mediterranean coast, the overall level of service was quite disappointing. Upon arrival, our room had not been properly cleaned, with dust and crumbs in several areas. Basic amenities such as toothbrushes, toiletries, and slippers were not provided at all, which is unacceptable for a hotel of this category. The service in the restaurant was equally disappointing. During dinner, we asked a waiter for wine three times, but it was never brought to our table, despite the waiter repeatedly walking past us. It almost felt as though he was expecting a tip before providing basic service. Most concerning, however, was the complete absence of lifeguards on the beach. Given the challenging conditions and the specific characteristics of the entry into the sea, this is a serious safety concern that could potentially put guests' lives at risk. Overall, these shortcomings are simply not what one would expect from a five-star hotel
Kaktucenok·3週間前