Rodeway Inn & Suites Grand Rapids Southeast

The room was nice and clean, and the staff were friendly.

Denard·1か月前

“I was very comfortable, and it was wonderfully clean. . For that amount of money I wish it had been a little more update”

It was very close to the airport. The hotel looked worn out. For the price, a simple breakfast should have been included but wasn’t.

Brenda·1か月前

“Typical Chicago hotel near Ohare where the staff is sick of their job and take it out on the guests.”

The app that I used to make the reservation booked me for 2 rooms when I only needed 1. The guy at the front desk made it seem like everything could be worked out. He encouraged me to only check into 1 room so that they could cancel the other room and I would not be charged. We moved forward with what was discussed, and then he asked me to call because they could not cancel the room on their end. I called , the guy said he would call the hotel to confirm and once confirmed, he would remove the extra room. I then watched the guy at the front desk answer the guy on the phone and continue to tell him a completely different story than he had told me. He started getting angry with the guy and telling him that he had no ability to cancel the room and that it was up to his manager in the morning. After they hung up, I asked why things changed, and he then started getting upset with me . I didn't feel like bickering with him, so I went to the room. He was still there in the morning when I checked out and you could tell that he was ignoring me on purpose. Needless to say, got back ahold of me and said that hotel management never responded to their email about canceling my extra room. Unfortunately, places like this can get away with arrogant behavior because they are so close to a major airport in a major city. They have such high traffic and demand in that area that they don't need to be hospitable to attract patrons

Winchester·1か月前

The staff were helpful and the check‑in happened right when we needed it.

Gladys·1か月前

“Satisfied will be back”

The staff were very good, and I appreciated how often they helped me; the room price was a great value.

Gladys·1か月前