Balay Pacifico

“We cant bring food., or any but renters should have an option to bring snacks or food”

The place is okay for me, but the Master Bed rooms need fixing; the AC on the second floor is terrible, doesn’t work and is noisy, the doors in the Master Room need locks, and there were no hangers in each room. The first floor is good, it’s hot, the roof feels too open and no hangers; the pool is nice.

Gale·4か月前

“Luxury” is just the view, nothing else. I stayed at Balay Pacifico because they market themselves as a luxury villa; the only luxurious thing was the view. The accommodation itself was awful, everything felt old and poorly maintained, like no one has done proper upkeep in years. For the price they charge, it was a complete ripoff. The worst part is the safety: there was no medical kit, no first aid kit, no rescue equipment, and no trained staff on site. My father had a medical emergency during our stay. The owner called, but no help arrived; I had to call the ambulance myself. Then they asked if we had a car so we could take him to the hospital. They didn’t offer their own vehicle, didn’t arrange transport, didn’t do anything. What if a guest doesn’t have a car? Are you just supposed to die waiting? My dad was dead on arrival at the hospital. Afterwards, no condolences came from the owner. A woman who said she was the owner’s mother‑in‑law went with my mother to the hospital and promised help with funeral expenses. That help never came. I’ve messaged and called the resort multiple times since. No replies. No accountability. If you are considering Balay Pacifico, think twice. If you have any health issues, get yourself checked before you go, because if something happens to you here, no help will come. They sell a view and call it luxury, but when it matters most, they provide nothing. Don’t risk your life for an Instagram photo.

Cristylane·6か月前

“Email me for the rest of the story and pictures! Salamat, Greg & Isabel”

Breakfast was included but the portions were very small. Nightmare! It seems like the owner drains the pool following a busy holiday weekend, which is understandable for cleaning. We checked in around 3.30 pm and after a swim and dinner the pool was suddenly being emptied for cleaning at 7 p.m. I was shocked at this (no prior knowledge). Kids were crying they had no pool to swim in that evening. I rented 3 Villas for 30 family members and rented three vans and a 10‑hour round trip for my family and had no pool to swim in the evening we arrived. I woke up the next day only to find one man cleaning an empty pool at 6.30 am. The pool is supposed to be open 7 am – 10 pm. No one seemed to know what’s going on and I was very upset and the staff on site had no answers. The pool is supposed to be open. The staff called the owner and let her know I was extremely upset and she talked to me and my wife and said after a busy holiday weekend they need to drain the pool for cleaning. (Perhaps she should put that on her website), Then customers don’t book a villa on Monday or Tuesday after a Holiday! When the pool closes at 10 pm she should have had her pool cleaning crew clean overnight and refill the pool by 7 am in the morning for her guests (Poor Operational Management). At 8 am the next day she said the pool would be refilled by 10 am which actually didn’t get full to 5 pm long after 10 of my family members had to check out at 11 am although she said they could stay till 2 pm. No discount or anything else. Staff was great, meals tiny. Chef Luigi great. The restaurant ran out of coffee and coke and seemed upset when I told them I was sending my driver into town for Coke for the 11 kids in my party. I spent 140 K pesos on a nice place with no onsite management; the owner was MIA and has no clue on how to run a resort/ business. Since I run a major business in the US and have owned my own Restaurant and Bar, I would be open to purchasing the Bali Pacifico and run it properly from the owner when I retire in the next year.

Greg·6か月前

“It was excellent and perfect”

The beautiful view and the outstanding staff who are always ready to help.

Omlang·10か月前

Outstanding location, staff and overall atmosphere. All was great

Gregory·1年前